This privacy notice explains how The Emergence Approach Ltd collects, uses and protects your personal information when you book coaching, join a group, or contact us.
Your name, email address, phone number and basic contact details.
Notes from our coaching sessions (for your benefit and to support continuity of care).
Payment information (e.g. bank‑transfer references) and group‑attendance details.
If you sign up for updates, we may also store your email address for our mailing list, only where you have given consent.
To schedule, run and follow up on coaching or group sessions.
To manage bookings, payments and attendance.
To communicate with you about logistics and programme updates.
To prepare anonymised, non‑identifiable reports for grant funders or partner organisations.
Coaching and group records are kept for up to 7 years from the end of our working relationship.
Mailing‑list or enquiry‑only records are reviewed and deleted if no longer needed.
Financial and company‑law records are kept for up to 6 years, in line with UK tax and company‑law expectations.
We use Gmail and Google Meet for email and video calls; these services act as data processors on our behalf.
We do not share your personal data with unrelated third parties such as design tools or marketing platforms.
Financial information is transferred via bank‑transfer only; we do not use an external payment‑processing company.
Where necessary, personal information may be transferred outside the UK (for example, via Google’s international servers). When this happens, we rely on appropriate safeguards, including those provided by our service providers, to protect your data.
Under UK data protection law, you have rights including:
the right to access your personal information;
the right to correct or delete information;
the right to object to certain processing;
the right to withdraw consent (for example, from the mailing list).
If you wish to exercise any of these rights, please contact us using the details above.
Last updated: 18 March 2026